Add to Pong once.Maintain from Slack forever.

The governance layer for your team’s answers - capture, reuse, and maintain accurate information directly in Slack.

Implement Pong in 5 minutes.

Not a knowledge base.Not enterprise search.

Pong is the governance layer that keeps everything accurate, so your AI tools have a source of fresh, reliable data to generate the best responses possible.

Why Teams Choose Pong

Keep your team's answers structured, trusted, and endlessly reusable

AI Structures, Humans Approve

AI structures documentation and selected Slack messages into Q&A pairs — you review and approve before adding to your Pong library.

Keep Answers Accurate from Slack

Pong proactively asks you to verify or update Q&A pairs directly in Slack. No external platforms to remember to maintain.

Never Answer the Same Question Twice

New questions are answered once, then saved and reused automatically when asked again. Real answers from real teammates.

Turn Latent Data into a Reusable Resource

Valuable data is trapped in DMs & outdated on documentation platforms. Pong turns it into living, reusable answers your team and AI tools can trust.

Ask Privately, Share Collectively

No one else can see the questions you ask in Pong. Once a new question is answered, it becomes a reusable, living Q&A. Ask without fear of judgement or ghosting!

Enhance Your AI Tools & Enterprise Search

Enterprise search and AI tools need accurate data to generate accurate responses. Pong provides structured, up-to-date data so your team can trust them.

How Pong works

The governance layer that structures, organizes, and maintains your team's answers

STEP 01

Capture

Pong's AI turns selected Slack conversations, knowledge base pages, and file uploads into structured Q&A pairs. You review and approve before adding to your Pong library.

Ask questions privately in Slack - no fear of judgement or ghosting in large channels
Turn any Slack conversation into a Q&A pair
Integrate your existing knowledge base platforms
Upload any document or file to Pong

STEP 02

Reuse

Never answer the same question twice. Pong automatically responds to repeat questions and surfaces answers in searchable Profile Pages — reliable, human-verified data your team and AI tools can leverage.

Feed enterprise search and AI tools with the best data possible
Auto-answer repeat questions in Slack
Browse Profile Pages by team, individual, or topic
Structured, consistent answers every time

STEP 03

Maintain

Answer Check-Ins proactively ask you to verify or update Q&A pairs directly from Slack. Keep your answers accurate and reliable without leaving Slack — ensuring your team and AI tools always have fresh, trustworthy data.

Set custom check-in frequencies
Update answers directly in Slack
No more forgetting to update answers on external platforms
Always human-verified; always up to date

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Quick Implementation & Setup

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Slack Messages Are Never Monitored

Slack-Native & Feature-Rich

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Create Data That Wouldn't Exist via Private Questions in Slack

Use Cases Across Your Organization

From onboarding to leadership, Pong turns unusable data into reusable Q&As and keeps them fresh directly in Slack — creating an always-up-to-date data source for your team and AI tools like enterprise search

New Hire Onboarding

New hire questions stay trapped in DMs and onboarding docs go stale. Pong captures both as reusable Q&As and keeps them current with Answer Check-Ins in Slack — giving future hires and your AI tools up-to-date information.

Sales Enablement

Competitive positioning and sales ops questions are unhelpful to others when in DMs & become outdated on external platforms. Pong structures them as Q&As and keeps them accurate from Slack — so reps & your AI tools always have current answers.

Executive Leadership

Humanize your executives with Individual Profile Pages where employees explore working styles and priorities. Pong keeps their pages fresh when changes are made in Slack — creating reliable context for the team and enterprise search.

Customer Support

Troubleshooting information lives in veterans' heads and product changes outdate support docs. Pong turns both into Q&As and keeps them current with Answer Check-Ins — helping agents and improving AI responses for your customers.

HR & People Ops

Policies change and some HR questions are never asked at all! Pong captures & structures Q&As that wouldn't otherwise exist — filling information gaps and providing your employees & enterprise search tools with a new source of reliable data.

Distributed Teams

Waiting across timezones for answers slows everyone down. Pong provides instant, accurate answers right in Slack and on organized Team & Individual profile pages in the web app — eliminating timezone delays for distributed teams.

New Hire Onboarding

Sales Enablement

Executive Leadership

Customer Support

HR & People Ops

Distributed Teams

New Hire Onboarding

Sales Enablement

Executive Leadership

Customer Support

HR & People Ops

Distributed Teams

Loved By Teams Who Live in Slack

Hear why Slack-based teams love using Pong every day

"I used to give short, incomplete answers in Slack because I got tired of typing the same thing. With Pong I write a comprehensive answer once, knowing it is going to be a reusable resource for our team and our gen AI tool instead of just "someone will ask again in a few days" - now my direct reports see a detailed answer for each question in Pong."

"The answer check ins are my favorite. Before Pong I had a Google Doc with all of my answers to FAQs, but I would rarely go to it to update it and so it was constantly outdated. When I get an answer check in message from Pong, I update the FAQ in Slack and my profile page on the web app updates automatically."

"My manager hates it when we ask questions in DMs because she wants others to see her answers and so that they're searchable in Slack, but nobody wants to ask in our team channel because there's a lot of people in it. I love that I can ask in Pong without feeling judged. Our manager's new rule is that we have to check Pong first when we have a question for her."

Pong for Slack Consulting Partners

Help clients adopt a governance layer for accurate, reusable answers that enhance their AI tools — directly in Slack. Partner with Pong to expand your Slack practice with answer governance, AI readiness, and organizational intelligence services.

Zero-Friction Adoption — No new platform or account login; clients use Pong directly in Slack
Enhance AI & Search — Provide your clients with the trusted answer layer that Slack AI and enterprise search need to generate the best responses possible
Expand Your Practice — Add answer governance, AI readiness, and organizational intelligence services to your Slack business

Partner With Us

Frequently Asked Questions

Learn how Pong creates a governance layer for your organization's answers

Pong sends Answer Check-In messages directly in Slack to the person who owns each answer. When things change, they update the answer from Slack, with no need to visit another platform and no stale documentation. This governance mechanism keeps your answers accurate over time without becoming a maintenance burden.

No. Pong takes a privacy-first, user opt-in approach by only reading the specific Slack message you explicitly select with Pong. Pong never monitors or passively reads DMs or channels. You control exactly what gets captured and saved to your Pong library.

Pong creates structured, human-verified Q&A pairs that act as a trusted answer layer for Slack AI, enterprise search, and other AI tools. Instead of relying on unstructured Slack messages or stale documentation, these tools tap into clearly defined questions and answers that are continuously maintained by your team directly in Slack. This structured, governed context helps your AI tools retrieve the right information and generate more accurate, reliable responses.

Knowledge bases are great for long-form documentation, but they often become hard to maintain and don’t give AI tools the narrow, well-defined context they need to produce accurate responses. Pong focuses on the real answers your team uses every day. It captures selected messages directly from Slack and connected integrations, structures them into well-defined, human-verified Q&A pairs, and keeps them fresh through Answer Check-Ins delivered right in Slack. This structured, precisely scoped format gives your AI tools the narrow context they need, and your enterprise search tools can consume this governed answer layer instead of relying on content that slowly goes stale.

Yes. Nobody else can see the questions you ask in Pong. This solves a critical problem: people hesitate to ask questions in public channels because they fear being judged, and in larger groups questions often go unanswered because people assume someone else will respond (the bystander effect). So people default to asking in DMs instead. But DMs trap valuable answers where teammates cannot find them, and AI tools like enterprise search cannot access them. With Pong, you get the comfort of asking questions in private plus the compounding value of creating new, reusable data. Once a new question is answered and approved, it becomes a reusable Q&A pair for your team and a trusted data source for Slack AI and enterprise search, creating valuable information that would not exist or be accessible otherwise.

Most teams are live in under 5 minutes. Install the Pong Slack app, authorize permissions, and start using Pong in your Slack workspace. No complex setup, no new account creation process, no change management; your team accesses Pong directly from Slack.

Answer Once. Help Forever.

See how Pong becomes the governance layer for your team’s answers, keeping them reusable, reliable, and accessible directly in Slack.

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