Terms of Service

No Blanket Slack Access

Pong does not have general access to Customer's Slack messages. Pong stores and processes only the Customer Content that users intentionally and manually submit to the Pong application or create through direct interactions with the Pong application.

Ownership & License

Customer owns Customer Content. Customer grants Pong a non-exclusive, worldwide, royalty-free license to host, process, transmit, display, and adapt Customer Content solely to provide and improve the Service for Customer. This includes serving Customer Content to AI platforms that Authorized Users have connected via AI Platform Integrations, in response to those users' queries.

Pong does not use Customer Content to train models for other customers, and our third-party AI providers do not use Customer Content to train their models.

Customer Representations

Customer represents and warrants that: (a) Customer has the right to submit all Customer Content to the Service; (b) Customer Content does not infringe, misappropriate, or violate any third party's intellectual property, privacy, or other rights; and (c) Customer Content complies with applicable law and these Terms.

Controller/Processor Roles

For Customer Content, Customer is the controller and Pong is a service provider/processor acting on Customer's instructions. For website, billing, support, and account administration data, Pong is the controller. See our Privacy Policy for details.

Term

These Terms begin when Customer first uses the Service and continue while Customer has an active Subscription.

Cancellation & Termination

Customer may cancel at any time via Customer's Stripe billing page; cancellation stops future auto-renewals but does not entitle Customer to a refund for the then-current billing period.

Pong may suspend access immediately if Customer: (a) materially breaches these Terms; (b) fails to pay fees within 15 days of a past-due notice; (c) poses a security risk to the Service or other customers; (d) uses the Service unlawfully; or (e) if required by law or court order. Pong will endeavor to provide advance notice of suspension where practicable.

Either party may terminate these Terms for convenience by providing 90 days' written notice to the other party. If Pong terminates for convenience, Customer will receive a pro-rata refund of any prepaid fees covering the period after termination.

Post-termination

Upon termination, Pong will make Customer Content available for export for 30 days upon written request (email to support@trypong.com is sufficient). Exports will be provided in a standard machine-readable format (e.g., JSON or CSV). After the 30-day period, Customer Content will be deleted as described in the Privacy Policy. Any AI Platform Integration tokens are revoked immediately upon termination.

Governing Law & Venue

These Terms are governed by the laws of the State of Delaware. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware for any dispute. Both parties waive the right to participate in a class action and waive any right to a jury trial.

Assignment & Export Control

Customer may not assign these Terms without Pong's prior written consent. Pong may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.

Customer will comply with U.S. and other applicable export control and sanctions laws.

Changes to Terms

We may update these Terms from time to time. If we make material changes, we will notify Customer by email, indicate the "Last Updated" date, and the changes will become effective on the stated effective date.

Force Majeure

Neither party will be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, internet or telecommunications failures, or outages of third-party services (such as Slack, AI platforms, or hosting providers). The affected party will promptly notify the other and use reasonable efforts to mitigate the impact.

Notices

Legal notices to Pong must be sent to contact@trypong.com. Notices to Customer will be sent to the email address associated with Customer's Admin account. Email notices are deemed received on the next business day after sending.

Severability & Waiver

If any provision of these Terms is held to be invalid or unenforceable, that provision will be modified to the minimum extent necessary (or severed if modification is not possible), and the remaining provisions will continue in full force and effect.

A party's failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

Survival

The following sections survive termination or expiration of these Terms: Definitions, Customer Content & Data Handling (ownership provisions), Confidentiality, Warranties & Liability, Indemnification, and Legal Terms & Miscellaneous.

Entire Agreement

These Terms (together with any order details, DPA, and the Privacy Policy) are the entire agreement between Customer and Pong regarding the Service and supersede prior or contemporaneous agreements.